What Information We Collect
39ok collects various types of information from users that are necessary to provide our services. A detailed breakdown of the information we collect is provided below.
Account & Identity Information
- Name, email address, and mobile number provided at the time of registration.
- Documents required for identity verification (e.g., National ID number).
- Date of birth — for age verification purposes.
Payment & Transaction Information
- Records of deposits and withdrawals in Bangladeshi Taka (BDT / ৳).
- Payment method details used (partial bKash, Nagad, and Rocket numbers only — full PINs or passwords are never collected).
- Transaction date and amount.
Device & Browser Information
- IP address, device type, and operating system.
- Browser type and version.
- Information about when you accessed the platform and how long you stayed.
How Your Information Is Used
39ok uses collected data solely for specific, legitimate purposes. No information is sold to third parties for commercial advertising.
- Account Management: For registration, login, and identity verification.
- Service Delivery: For placing bets, gaming, and processing transactions.
- Security Assurance: To detect and prevent fraudulent activity.
- Customer Support: To resolve your issues and maintain communication with you.
- Platform Improvement: To analyse usage patterns and continuously improve our services.
- Legal Obligations: To comply with applicable laws and regulations in Bangladesh.
Cookies & Tracking Technologies
The 39ok website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the functionality of the platform.
Cookies we use:
- Essential Cookies: For login sessions and security purposes — these cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To understand how the platform is used — data is collected anonymously.
You can manage cookies through your browser settings; however, disabling certain cookies may affect the functionality of some features on the platform.
Data Storage & Security
39ok uses industry-standard security practices to keep your information safe. All sensitive data is protected through encryption technology.
Data Retention Period
- Active account data is retained for as long as your account remains open.
- Even after account closure, certain information may be retained for a specified period to meet legal obligations.
- Transaction records are retained for the period required under applicable law.
Security Measures
- All communications are secured with SSL/TLS encryption.
- Passwords are never stored in plain text.
- Regular security audits are conducted and measures are kept up to date.
- Data access is restricted to authorised personnel only.
Sharing Information with Third Parties & Your Rights
Sharing Information with Third Parties
39ok does not sell or share your personal information with advertisers or unauthorized third parties. Data may only be shared in the following cases:
- Payment processors (e.g., bKash, Nagad) — for completing transactions.
- Game providers — for operating the relevant games.
- Law enforcement agencies — pursuant to a court order or valid legal process.
Your Data Rights
As a 39ok user in Bangladesh, you have the following rights:
- Right of Access: The right to know what personal information we hold about you.
- Right to Rectification: The right to request correction of any inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances (subject to legal obligations).
- Right to Object to Processing: The right to object to your information being used for specific purposes.
To exercise this right, contact us at [email protected]. We will respond within a reasonable timeframe.
Policy Updates & Contact Us
39ok may update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or a platform notification. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us:
- Email: [email protected]
- Detailed guides in the Help Centre receive.
- In the FAQ section Answers to common questions.
This Privacy Policy was last updated in 2024.